Mac Centre : Service & Support

IN-HOUSE SERVICE

We have a fully equipped service centre with technicians qualified as Apple certified desktop, laptop and system engineers that have been working with Apple computers for many years.

This enables us to diagnose computer issues whether they are hardware or software related. If a computer or device is out of warranty we perform the repair ourselves installing whatever hardware is required.

We are also partnered with Simms International Pty Ltd, Apple Australia's largest distributor. They are an Apple Authorised Gold Service Provider. So if the computer fault is covered under warranty we will diagnose the issue and deliver the computer to Simms who will order whatever parts are required and fit them under warranty. We will subsequently pick up the repaired computer so that the customer can either have it delivered ( shipping fee applies) or pick it up from our shop. There are no charges for the delivery/pickup of your computer.

We strongly recommend customers regularly backup their data. If the data is not backed up and needs to be recovered or backed up then fees apply for this service.

Some of the common repairs that we perform:

	Hard drive software repair
	Hard drive data recovery
	Hard drive backing up
	Logic board replacement
	Display replacement
	Virus removal
	Diagnosis and quotes for insurance

Contact service@maccentre.com.au for more details or call 02 9281 4444

ON-SITE SUPPORT

Mac Centre provides service agreements and ad-hoc on-site support for businesses and individuals.
We have experienced technicians that provide support for approved customers:

at customer's place of business/home
by Remote login
by Telephone

We specialise in supporting the following areas/products:

	Accounts software (MYOB, Hansa)
	Adobe and Quark products
	Apple OS and software products (ilife, iwork, Logic, Final Cut, .mac)
	Audio suite configuration and troubleshooting
	Backup software (Retrospect, Time Machine)
	Blackberry, iPhone and mobile device configuration
	Collaborative software (BusySync, Kerio Mail Server, Microsoft Exchange, XC Connect, Now Up to Date)
	Cross platform networks (Mac and Windows)
	Designer workstation troubleshooting
	ERP (Enterprise Resource planning) software (Hansa, Streamline, BCC)
	FileMaker Pro database installations
	Installing and commissioning new systems
	Mail Servers (Apple OS X Server, Kerio Mail Server, MS Exchange)
	Microsoft Office
	Migration from PC to Mac
	Networks - wired and wi-fi
	Printer /multifunction configuration
	Rectifying hardware failures
	Routers, modems, internet connection
	Servers (Apple OS X and Windows)
	Video Suite configuration and troubleshooting
	Mobile Broadband setup (Vodafone, 3, Optus, Bigpond, Unwired)
	General Mac workstation troubleshooting

Contact service@maccentre.com.au for more details and pricing details or call 02 9281 4444.

Service and support is provided Monday to Friday between 9.00 am and 5.30 pm according to availability. It is advisable to book in a service or support job request as soon as possible.