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AppleCare
Professional Support

With organisations offering more flexibility and choice for working locations with the increasing adoption of hybrid working, having the right support in place is key to keeping businesses running and people productive.

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AppleCare for Enterprise


Enterprise-grade warranty and support
AppleCare for Enterprise is Apple’s enterprise-grade support and warranty service available to organisations worldwide. Various support options are available for iPad, iPhone and Mac, with priority onsite, as fast as next business day for repair or replacement devices.

AppleCare for Enterprise features:


Flexible service and support options with 24/7 priority access to support for end-users and IT department-level coverage
Multi-year Agreements

2, 3 and 4-year agreement options available

Global Onsite Hardware Service

With next business day service available in applicable locations

Device Repair or Replacement

Up to 10% for iOS devices and 4% for Mac devices

Customer Success Manager

Your personal liaison with AppleCare

Coverage for previously purchased Apple devices
AppleCare OS Support options available

Support for both users and IT


IT Department

With AppleCare Help Desk Support included the IT department has unlimited telephone technical support for hardware and software diagnosis and troubleshooting. 24/7 one-hour response for P1 issues and support for MDM, security and deployment technologies.

End-users

Unlimited technical support for users 24/7. Apple will provide technical support for hardware, operating systems and native Apple apps. Local language support during business hours.

AppleCare OS Support


Enterprise-grade warranty and support
AppleCare OS Support is an annual agreement that helps IT departments integrate and manage Apple hardware and software in diverse technical environments, providing phone and email support for integration, migration, and advanced server operation issues.
Combined with AppleCare for Enterprise, AppleCare OS Support creates a great technical support and hardware protection solution for medium and larger businesses and educational institutions that need enterprise-level support for their Apple deployments.

What to expect from AppleCare OS Support
with Mac Centre?

Get incident-level incident support along with the access to AppleCare Help Desk Support. With enterprise-level incident support — you can get support for integration into heterogeneous environments, system components, network configuration and administration, web applications and services, and technical issues.

Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Apple Hardware

Latest versions of iOS, iPadOS, and macOS

Most Apple tools and applications

Contact US to Discuss How AppleCare Professional Support with Mac Centre can Help

Speak to us

to discuss your organisation’s
AppleCare requirements

If your enquiry is regarding an existing repair, please enter the order or invoice number above

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