As COVID-19 (coronavirus) continues to impact our communities, I want to personally update you on the steps we have taken to ensure business continuity for all our customers.

The health and safety of our employees, their families, customers and partners is paramount, and we have implemented a range of measures to minimise any risks. I am emboldened by our teams collective commitment to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.

Being a cloud-first company, and through the adoption of our own supported industry-leading technologies, Mac Centre already provides flexible working arrangements for our staff, with the tools and resources already deployed to do our jobs securely from any location. We are actively encouraging all staff to work from home where it is practical to do so.  We have also taken steps to minimise employee travel and will conduct internal and external meetings virtually as much as possible.

This ensures that our Help Desk and Technical Services team remain fully staffed and on-call to continue supporting our clients. Our Repair Services team continue our hardware break-fix service and our Procurement and Operations teams continue to work closely with our vendors and suppliers to ensure orders and deliveries are not impacted.

We have been helping many of our existing clients examine their own plans and preparations for potential disruptions caused by COVID-19. Should you want to discuss how we can help your business through this critical time, please get in touch.

This is an unprecedented time for everyone, and the situation is changing in real-time.  We will keep you informed of any additional actions that we may need to take. In the meantime, please do not hesitate to reach out if you would like to discuss any concerns that you may have or how we can continue to support you.

On behalf of the entire Mac Centre Team,

Mark Santos
Managing Director