Mac Centre is an Apple Authorised Service Provider and any issues covered by an Apple standard warranty or AppleCare+ are serviced free of charge. All repairs use only genuine Apple parts – complete with an Apple warranty, honoured here at Mac Centre and at Apple Retail Stores around the world.
Find out if your iPhone has AppleCare, by following the link and entering your serial number here.
Out of Warranty Service
If an iPhone is not covered by an Apple warranty, we charge a $44 diagnostic fee to make an assessment, and provide a quotation for any service or repair required. The diagnostic fee will be deducted from the repairs on your approval to perform the service. Repairs are considered out of warranty when:
Your iPhone is over one year old
Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorised modifications
We might be able to fix or replace your product for an out-of-warranty fee. Your iPhone will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your product to find the cause of your battery issue. If your battery has a manufacturing defect and it’s covered by Apple’s warranty, AppleCare+, or consumer law, we’ll service it at no additional cost. If your iPhone battery service isn’t covered, we can replace your battery for a fee. If you’re covered by AppleCare+ and your iPhone battery can hold only 80 percent or less of its original capacity, we’ll service your product at no charge.
If your iPhone screen is broken, we might be able to fix it. The cost to repair it depends on your iPhone model, any additional damage, and if you have AppleCare+ coverage. Damage caused by accident or abuse isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law. AppleCare+ for iPhone includes up to two incidents of accidental damage, each with a service fee. You can use an incident for screen repair. If you don’t have AppleCare+, we might be able to repair your broken screen for an out-of-warranty fee. We’ll run a diagnostic test to see if your iPhone needs any other repairs. If it does, we’ll let you know.
Frequently Asked Questions
Is my repair covered under warranty?
When you bring your item in to the repair centre our staff will run diagnostic tests on it and check out its warranty status at that point. Check your Service and Support Coverage here.
How much is the service fee?
All repairs covered under Apple Warranty, AppleCare+ or Australia Consumer Protection are serviced free of charge. Out-of-Warranty repairs attract a $44 inc GST diagnosis fee. If you choose to go ahead with the repair, the diagnostic fee will be deducted from the repairs on your approval to perform the service.
How quickly can you repair an iPhone?
iPhone repairs such as replacement batteries and cameras are generally done onsite here at Mac Centre, and for these; we aim for same day repair (subject to demand and parts availability). Major repairs (such as display replacements or power issues) are mailed in to the Apple Repair Centre to ensure the highest possible repair quality. This process can take between 5-7 business days.When your iPhone needs to go back to the Apple Repair Centre, we can often provide a loan iPhone to you whilst it is away. Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process.
Do you recycle?
All "dead" devices that you leave with us will be taken to a recycling centre. We attempt to destroy data on the device storage but it is your responsibility to ensure iPhones and iPads are wiped before handing over devices to Mac Centre for reycling.
Do I need an appointment?
No, you can simply turn up with your item for repair. We will perform a quick diagnosis and give you options before you leave.
Will I lose my data?
It is wise to always have a current backup of your data. Although we take all care, we cannot guarantee that your data will remain on your device after a repair, so please talk to us about this when you bring in your item. If your iPhone is replaced then you will definitely lose the data so a backup is a must.
Can I get my item picked up?
If you have a support agreement account with us you can get your item picked up and delivered when fixed. Even if you are not on a support agreement, if it is not possible or convenient to visit our repair centre, you can send a courier with your carefully packaged computer or device. Ensure that your full contact details inside the package so that we can get it back to you!
What if I have used a non-authorised repairer?
If you use a non-authorised repairer then you forego the warranty on your device. We can still perform out-of-warranty repairs on these items, but can't guarantee the overall integrity of the device, only the part that we install.
What makes Mac Centre an Apple Premium Service Provider
To qualify for the Premum Service Provider status, our service centre has to adhere to strict standards of customer satisfaction, repair turnaround times and quality repair work. These levels are monitored constantly by Apple to ensure that we are achieving the very best service in the name of their brand.
iPhone Service Price List
Out of Warranty Replacement*
iPhone 7 Plus
iPhone 6s Plus
iPhone 6 Plus
* Prices listed are for whole unit exchange, which may or may not be possible depending on the level of damage. Please note that your device may not be eligible for whole unit exchange if it has had an unauthorised modification or repair (such as a non-genuine display fitted). Pricing is current as of September 2016, and is subject to change. E&OE.
What should I do before bringing my iPhone in for Service?
Before dropping in your device to us, try these quick fixes to see if the issue gets resolved:
Turn your iPhone or iPad off and then on again.
Restore your iPhone or iPad to factory settings, and see if the issue remains. (Ensure you have a backup first!)
Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC If these tips didn’t fix the issue with your iPhone, or weren’t relevant to your problem, just come in and see us. You don’t need a reservation and we can usually diagnose on the spot. If you are a business or education client, on a service agreement, you can arrange our valet service to pick-up and deliver your device, once fixed.
To save time waiting in our service centre, follow these tips:
Make sure you have a current backup of your iPhone in iTunes on your Mac or PC, or through iCloud. Click here for more information on backing up your device.
Sign out of your iCloud account and disable “Find my iPhone”. Instructions on how to disable Find my iPhone, are here.
Make sure you have taken note and can supply any passwords or passcodes for your device and any services you are having issues with. If your issue is to do with email for example, we will need to access your account to troubleshoot and test.
When you have completed these steps just drop in your iPhone or arrange our valet service to pick up your device if you are enrolled on a business or education service agreement.
If you have an enquiry for our service centre, please get in touch using the button below: