Mac Centre is an Apple Authorised Service Provider and any issues covered by an Apple standard warranty or AppleCare+ are serviced free of charge. All repairs use only genuine Apple parts – complete with an Apple warranty, honoured here at Mac Centre and at Apple Retail Stores around the world.
Find out if your Mac has AppleCare, by following the link and entering your serial number here.
Out of Warranty Service
If a Mac is not covered by an Apple warranty, we charge an $99 diagnostic fee to make an assessment, and provide a quotation for any service or repair required. The diagnostic fee will be deducted from the repairs on your approval to perform the service. Repairs are considered out of warranty when:
Your Mac is over one year old
Your Mac is more than three years old and the AppleCare has expired.
Your Mac has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorised modifications
We might be able to fix or replace your product for an out-of-warranty fee. The Apple Limited Warranty is in addition to rights provided by consumer law.
Improve the performance of your Mac by booking an upgrade service with our repair centre. Depending on the model, we can upgrade the RAM, hard drive and even graphics card in some cases. Newer Mac OS versions require at least 8GB of RAM to run and prefer 16GB or 32GB for optimal performance. We use only the best quality parts for upgrades.
Accidental & Liquid Damage
Liquid damage causes corrosion on the internal components of your computer, that may cause ongoing issues with your computer. Mac Centre are experts at assessing the risks to your Mac that have been caused by liquids, dropping or other trauma. We will provide you with all available options for your machine after such an event.
Hard Drive Failure
Do you hear a slow clicking sound coming from your computer? Or are you experiencing spinning “beach balls” while trying to access your data? If so, back up as much as you can, and drop your device into Mac Centre for a diagnosis. We have advanced tools to analyse failing disks and storage devices. We can often recover data onto a new hard drive and can provide you with an external backup hard-drive that will run automatically with Time Machine software to keep your data secure.
Before you bring in your machine for repair or upgrade, we recommend backing up your data. We can assist you with this if you prefer, and we can supply an external storage device if you do not already own one.
Mac Service Price List
Price from (inc GST):
Out of Warranty Diagnostic Fee
Insurance Assessment & Quotation
Standard Hourly Rate
Frequently Asked Questions
Is my repair covered under warranty?
When you bring your item in to the repair centre our staff will run diagnostic tests on it and check out its warranty status at that point. Check your Service and Support Coverage here.
How much is the service fee?
All repairs covered under Apple Warranty, AppleCare or Australia Consumer Protection are serviced free of charge. Out-of-Warranty repairs attract a $99 inc GST diagnosis fee. If you choose to go ahead with the repair, the diagnostic fee will be deducted from the repairs on your approval to perform the service.
How long does it take to fix a Mac?
Most repairs take 3 to 5 days, but sometimes we are inundated with work, so it could take longer. Also, if you require us to try and save your data on a failing hard drive and transfer it to the new computer this can add extra time to your repair.
Do you recycle?
All "dead" devices that you leave with us will be taken to a recycling centre. We attempt to destroy data on the device storage but it is your responsibility to ensure iPhones and iPads are wiped before handing over devices to Mac Centre for reycling.
Do I need an appointment?
No, you can simply turn up with your item for repair. We will perform a quick diagnosis and give you options before you leave.
Will I lose my data?
It is wise to always have a current backup of your data. Although we take all care, we cannot guarantee that your data will remain on your device after a repair, so please talk to us about this when you bring in your item. If your iPhone is replaced then you will definitely lose the data so a backup is a must.
Can I get my item picked up?
If you have a support agreement account with us you can get your item picked up and delivered when fixed. Even if you are not on a support agreement, if it is not possible or convenient to visit our repair centre, you can send a courier with your carefully packaged computer or device. Ensure that your full contact details inside the package so that we can get it back to you!
If you have an enquiry for our service centre, please get in touch using the button below: