Business Class Service
Mac Centre offers an Enterprise-level repair service for business large and small. We can simplify your supply chain by performing all iOS and Mac repairs and replacements. Our high capacity and expertise gives enterprise level confidence and service, with the fastest possible turnaround. (From next day – dependent on required service level and type.)
We are an Apple Authorised Service Provider, so you can be reassured that all repairs are conducted in a static-protected and dust-free environment, using Apple guaranteed genuine parts by highly trained Apple certified technicians. We provide in and out-of-warranty repairs for all Macs, devices and can exchange Apple accessories. Mac Centre are fully accountable to Apple, who measure the quality of the services we provide.
We offer a valet pick-up and delivery service, dedicated account managers, on-account billing, and priority service to help get your devices back to you with minimal disruption.
We have a job ticketing system that ensures fast track service for our education and business clients that have a Mac Centre service agreement. If you suspect a hardware fault (whether ‘In’ or ‘Out’ of warranty), simply create a support ticket and our team will quickly work with you to resolve the issue with a back-to -base repair. This service includes call logging and full reporting, so you can analyse and optimise your technology performance and procedures.
Depending on availability of service parts, we aim to turn a repair around in 3 to 5 working days from delivery of the faulty Mac to our workshop. Apple usually supply replacement parts on a next day basis. Additionally, if you’re a service level agreement customer, you will receive priority ‘fast-track’ service to ensure any computer downtime is minimised.
You don’t have to make an appointment
If you prefer, just drop in during business hours and we will run diagnostics while you wait. We will order parts, and call you when the repair is complete. We have free coffee and water facilities for you to enjoy during your visit.
Have an Important Deadline?
When you repair your computer using Mac Centre you can now hire a replacement Mac to cover the repair turn-around time. For a small fee, you can still continue to work while your computer is being repaired. All rentals are subject terms and conditions, and the hired computer or device must be returned before receiving your repaired item from our workshop.
Repair Valet Service
At Mac Centre we want to help minimise downtime and make it easy for you to have your iPhone, iPad, or Mac working and back in your hands as quickly as possible. For business and education customers within 25km of Sydney CBD, we offer next business day collection and delivery service by courier.