Tailored Support for Businesses Large or Small
Mac Centre has forged partnerships with many companies to provide cost effective maintenance and support for their IT infrastructure, even becoming the de facto IT department for SMBs. We provide phone and email based help desk, accelerated support with guaranteed response times and remote access to solve issues quickly and cost effectively.
Service Level Agreements
We specialise in tailored Service Level Agreements for companies of all sizes that require the highest level of care. All Mac Centre Support Level Agreements are designed for peace of mind that your hardware is constantly monitored and proactively maintained, with the confidence that you have access to IT support within a defined timeframe if you do happen to require it. We can structure support on a daily, weekly, or monthly basis, with competitive rates and flexible support options.
Projects and Integration
Mac Centre has a dedicated Projects and Integrations team known for deep technical skills and market-leading solutions to complex workflows. With expertise in a range of solutions and verticals, we work in partnership with clients through the complete IT project lifecycle, providing consultancy and support with ongoing project management and advisory services.
Successfully integrating Apple equipment into a multi-vendor environment requires very specific technical knowledge and expertise. Mac Centre technical consultants have spent many years developing sophisticated solutions for the technical challenges that face businesses and are well placed to assist with Apple integration projects.
Pre-Paid support is suited to businesses that require regular support and consulting without the reassurance of guaranteed response times. Support hours are purchased in advance and provide discounts based on volume with call-out fees waived. The support hours may then be redeemed on an ‘on-demand’ basis for onsite and remote support.
We have qualified technical service engineers who can attend your premises to ensure that any IT issues you have are solved quickly and professionally, ensuring your systems are back up and running with the minimum loss in productivity to your business. For many troubleshooting and maintenance tasks, we offer an on-demand remote support solution to deliver collaborative, real-time support for users and systems regardless of their location.
Over 300 businesses trust Mac Centre for their IT Support Services
99.8% SLA target achievement in the past 30 days
Over 1100 devices monitored and managed everyday
Speak with a Consultant
When you’re ready for an in-depth discussion about your Professional Services needs, schedule a no obligation consultation with one of our representatives. We will come and meet at a time that suits you and work with you to find the right solutions — whether it involves hardware, software or support.
As a member of the Apple Consultants Network, we have the technical expertise to get you up and running, no matter how large or small your requirements are.