Taking the Headache out of Running Your Technology

Tailored Support for Businesses Large or Small

Mac Centre has forged partnerships with many companies to provide cost effective maintenance and support for their IT infrastructure, even becoming the de facto IT department for SMBs. We provide phone and email based help desk, accelerated support with guaranteed response times and remote access to solve issues quickly and cost effectively.

Managed IT Services

Mac Centre’s IT as a Service offerings extend far beyond regular ad-hoc support and project implementation. We have developed comprehensive support packages so you can focus on your business and leave the IT to us.

Fully Managed Environment

From daily health checks to system backups, Mac Centre will become your partner, ensuring that your technology is running smoothly and any issues are spotted early, with our remote monitoring of your systems providing feedback before small problems become large problems. 

Unlimited Remote Support

Using our customised agent and Remote Support technology provides users with responsive access to remote support and enables our Helpdesk support team to remote control a user’s computer if required. This service facilitates complete understanding of issues experienced and offers efficient problem resolution.

Reporting and Dashboards

Having an external IT partner can at times be difficult when it comes to knowing what is being done and how, so we have developed reporting tools to keep you and your business in control. Count on us to provide regular reports with detailed results and statistics so you have the transparency you require.

Real-Time Monitoring

Our state-of-the-art monitoring suite supplies us with crucial information to maintain your infrastructure up and running. From live daily system scans to regular health checks, our main goal is to proactively monitor your IT so you can focus on your workflow.

Proactive Maintenance

At Mac Centre, we prefer not to wait for something to break in order to fix it. That’s why we believe in keeping your IT systems up-to-date with the most suitable software as they become available. From OS and asset management to Standard Operating Environments, we’ll be at the forefront proactively looking after your fleet.

Ongoing IT Consultancy

Our partnership with leading brands allow us to provide the right solutions with the backing of an entire vendor community, as well as our own fully operational help desk service, onsite engineers and procurement team. So no matter what stage you are at in determining the next steps for your IT infrastructure, Mac Centre is able to partner with you to put ideas into practice. From implementing best practices to future IT considerations, we’re all about keeping your business at the edge of technology.

All of this plus more. Contact us to discuss your requirements.

Service Level Agreements

We specialise in tailored Service Level Agreements for companies of all sizes that require the highest level of care. All Mac Centre Support Level Agreements are designed for peace of mind that your hardware is constantly monitored and proactively maintained, with the confidence that you have access to IT support within a defined timeframe if you do happen to require it. We can structure support on a daily, weekly, or monthly basis, with competitive rates and flexible support options.

Projects and Integration

Mac Centre has a dedicated Projects and Integrations team known for deep technical skills and market-leading solutions to complex workflows. With expertise in a range of solutions and verticals, we work in partnership with clients through the complete IT project lifecycle, providing consultancy and support with ongoing project management and advisory services.

Successfully integrating Apple equipment into a multi-vendor environment requires very specific technical knowledge and expertise. Mac Centre technical consultants have spent many years developing sophisticated solutions for the technical challenges that face businesses and are well placed to assist with Apple integration projects.

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Pre-Paid Support

Pre-Paid support is suited to businesses that require regular support and consulting without the reassurance of guaranteed response times. Support hours are purchased in advance and provide discounts based on volume with call-out fees waived. The support hours may then be redeemed on an ‘on-demand’ basis for onsite and remote support.

Casual Support

We have qualified technical service engineers who can attend your premises to ensure that any IT issues you have are solved quickly and professionally, ensuring your systems are back up and running with the minimum loss in productivity to your business. For many troubleshooting and maintenance tasks, we offer an on-demand remote support solution to deliver collaborative, real-time support for users and systems regardless of their location.

Speak with a Consultant

When you’re ready for an in-depth discussion about your Professional Services needs, schedule a no obligation consultation with one of our representatives. We will come and meet at a time that suits you and work with you to find the right solutions — whether it involves hardware, software or support.

As a member of the Apple Consultants Network, we have the technical expertise to get you up and running, no matter how large or small your requirements are.

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