COMPREHENSIVE IT SERVICES & SUPPORT FOR BUSINESS AND EDUCATION

Taking the Headache out of Running Your Technology

Tailored Support for Businesses Large or Small

Mac Centre has forged partnerships with many companies to provide cost effective maintenance and support for their IT infrastructure, even becoming the de facto IT department for SMBs. We provide phone and email based help desk, accelerated support with guaranteed response times and remote access to solve issues quickly and cost effectively.

 

Managed IT Services & ITaaS

Mac Centre’s IT as a Service offerings extend far beyond regular ad-hoc support and project implementation. We have developed comprehensive support packages so you can focus on your business and leave the IT to us.

From device management, security, cloud backups and identity management, to fully outsourced IT and help desk services, The Mac Centre IT Services Team is dedicated to helping you design, deploy, integrate and manage your IT infrastructure and services.

Service Level Agreements

We specialise in tailored Service Level Agreements for companies of all sizes that require the highest level of care. All Mac Centre Support Level Agreements are designed for peace of mind that your hardware is constantly monitored and proactively maintained, with the confidence that you have access to IT support within a defined timeframe if you do happen to require it. We can structure support on a daily, weekly, or monthly basis, with competitive rates and flexible support options.

Pre-Paid Support

Pre-Paid support is suited to businesses that require regular support and consulting without the reassurance of guaranteed response times. Support hours are purchased in advance and provide discounts based on volume with call-out fees waived. The support hours may then be redeemed on an ‘on-demand’ basis for onsite and remote support.

Casual Support

We have qualified technical service engineers who can attend your premises to ensure that any IT issues you have are solved quickly and professionally, ensuring your systems are back up and running with the minimum loss in productivity to your business. For many troubleshooting and maintenance tasks, we offer an on-demand remote support solution to deliver collaborative, real-time support for users and systems regardless of their location.

Speak with a Consultant

When you’re ready for an in-depth discussion about your IT Services needs, schedule a no obligation consultation with one of our representatives. We will come and meet at a time that suits you and work with you to find the right solutions — whether it involves hardware, software or support.

Over 340 businesses trust Mac Centre for their IT Support Services

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99.8% SLA target achievement in the past 30 days

Over 1800 devices monitored and managed everyday

Deployment & Integration Services

Mac Centre has helped hundreds of businesses deploy thousands of Macs and iPads with custom hardware and software images. Using best of breed deployment and imaging tools, we can help you design and implement a time saving standard operating environment (SOE) so you can receive your devices with software pre-installed, customised, and ready to go when you open the box. Even if your existing environment is a complex mix of platforms and protocols, we can help you control your deployment environment and minimise compatibility issues.

Device Management

Securely and efficiently manage any sized iPad or Mac fleet, whether in enterprise, or in education as one-to-one or part of a digital classroom. With partnerships with best of breed MDM (mobile device management) vendors, we can help your company deploy and manage a fleet of mobile devices of any size.

Apple Device Enrolment Program

By integrating your Mobile Device Management software (MDM), your Volume Purchasing (VPP), and hardware procurement through Mac Centre, you can enjoy true zero-touch device configuration, automatic app deployment, and a simplified setup experience for your staff.

Directory Services

Integrating your Windows Active Directory with your Macs means that you can manage all your desktops and devices using a single system, reducing hardware costs and ensuring that all your existing Windows permissions are carried over to Mac users, so they can’t see anything they shouldn’t.

Fleet Management

Managing your desktops is essential to ensure that corporate data is safe and your organisation is legally compliant. If you don’t have Mac expertise in-house, our managed service allows you to avoid the expense of hiring or retraining staff.

Seamless Integration

Our deep understanding of the Apple ecosystem and core technologies means we can help you integrate Apple into your existing environment irrespective of its current topography. Whether you are looking to successfully integrate Mac OS X in a Windows based network, or manage Windows devices with Mac OS X Server, we can help create your ideal cross platform solution.

Network Design

Your network is the heart of your information systems – the key to business productivity and competitiveness. It can be tough to harness the speeds and finesse of modern networking protocols. It can be even more difficult to network between Macs, PCs and Unix Operating Systems.

There are firewalls, switches, servers, cabling, WiFi and many other parts of a network that make it a complicated ecosystem, able to be compromised by minute changes in one area of the environment if not architected properly. Our staff of server and network professionals can handle any networking task, from designing and building cabled and WiFi based networks for SMBs, to designing advanced topologies for multi location networks.